Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

As soon as you place your order, it is immediately sent to our warehouse for processing. This means that if you need to make any changes to your order, we would need to cancel the original order so that you can place a new one with the desired modifications.

 Please keep in mind that due to the swift nature of our processing system, we cannot guarantee that we will be able to cancel your order once it has been placed. However, we will do our very best to assist you with any requests you may have.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Simply send an email to our support address with your order number, the details of the missing item(s), and a picture of your packing slip.

1. Go to the home page and in the top right corner, click on the profile icon and click create and account.

2. Enter email address.

3. Enter the code that is sent to your email for verification.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Currently, we only ship to addresses in the United States. Hawaii, Alaska, and Puerto Rico are excluded.

Currently, we do not ship to PO Boxes

All sales are final, returns are not accepted.

Standard Shipping

• Processing Time: 3-4 business days
• Delivery Time: 10-15 business days after processing

FedEx 3-Day Shipping

• Delivery Guarantee: Within 3 business days for orders placed before 12 PM EST on weekdays
• Orders placed after 12 PM EST on Friday or over the weekend will be delivered the following Thursdays
• Note: Saturday delivery is not available

FedEx Standard Overnight Shipping

• Delivery Guarantee: Next business day for orders placed before 12 PM EST on weekdays
• Orders placed after 12 PM EST on Friday or over the weekend will be delivered the following Tuesday
• Note: Saturday delivery is not available

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Yes you pay sales tax based on the shipping address you provide in your order.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service by email at support@supercrossonline.zendesk.com.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

Credits may take up to 10 business days to show on your original payment method.

Your credit card will be charged when you submit your order.

Please email us at support@supercrosssuperstore.zendesk.com

Unfortunately, we do not sell replacement remotes or parts. You will need to contact the manufacturer, Spinmaster, for further assistance. You may contact them directly through their website at https://spinmastersupport.helpshift.com/a/monster-jam/ or call 1-800-622-8339. 

To apply a discount code or gift card to your purchase, please follow these steps: After adding the items to your cart, click on the "View Cart" link at the top of the website. Once in your cart, you will find a box labeled "Discount Code or Gift Card." Enter your code in this box to apply discount.